Phase duration (file record verification): 2.81 milliseconds. Stage 1: Examining basic file system structure. I see that there are some failures and it's prompting me to run a command /F (fix), any advice before I go any further? I decided to take a little further step and go through the CMD prompt to run command "chkdsk" below I pasted the results and looking to see if I can request additional pairs of eyes to help me look into this further. I can't stress enough to thank everyone for all of your responses. For thermal paste, suggest to useĬooler Master MasterGel Maker Thermal Paste. If all above fail, it may require to perform disassemble on the laptop and to check the thermal paste condition (mostly its thermal paste dry up) please check on the graphic chipset as well and re top up thermal paste if it dry up. Unplug battery (if built in battery, you may need to remove the bottom case) and try to power it on without battery connected. Take out memory and try to use contact cleaner or eraser to clean it and put it back.įourth, take out hdd and test to power on if still failed, please proceed to If this works, meaning the it could be the laptop screen problem either is display dimm, no backlight or cable problem. This is to squeeze down the diagnosis area. Second, connect it thru external monitor using hdmi or vga or dvi to check whether got display appear on the screen or not. if light up meaning the mainboard still functioning. It would be ugly, but you'd at least get a UI if the hardware is OK and enough control to remove/experiment with video drivers.įirst, to ensure the system is work fine - press cap lock key on keyboard to check whether the led light is up or not. ![]() I don't see any feedback above where you went into safe mode and used low-resolution mode. This still sounds like the wrong video driver is installed or its corrupted in some way. If hardware, you can stop messing around with it because you won't be swapping video chips and repairs to a 6 year old laptop That will let you know that it's the software configuration, not the hardware.ģ) if software, you can put the original disk back in and try more idea knowing that at least it's worth the effort and the hardware is OK. I presume you've examined any BIOS settings for video.īefore going further, if you want to preserve files or data:ġ) turn off the system, remove the drive and back it up with an imaging tool (may need some special adapter if you have M.2 module)Ģ) put a spare drive in there and load windows just to confirm a fresh install fixes it. You also said you checked BIOS, which implies you have a normal screen during POST, albeit text, Again, the screen is working and basic video works. It sounds like Explorer has stopped running, but several have suggested that above, and if you hit Ctrl-Alt-Delete you would be able to get the full-screen option list that includes starting the task manager. It likely also rules out video overheating as well. Chances are, you don't have to rebuild the OS or restore factory defaults and fix it with something less extreme. It's drawing pixels so for some reason it's just not getting an image to draw from explorer or running apps. If the screen is black but the cursor is still visible anywhere you drag it on the screen, then it would seem the video chip and screen are working. Opens a new window , it shouldn't be too hard. Specially if your boss is getting a new computer. Other thing to try if you can ping it, try to access to "\\\c$" you may be able to access the drive remotely and copy the files through the network.Īs a last resort, you would have to remove the hard drive and mount it with a caddy, as others suggested, this might be the best and safest option. Get yourself a big enough USB drive and create Live Ubuntu into it. Might be useful to check the SMART values. The hard drive might have just got some file corruption but you don't want to do any writing too it until you have secured the data. If Linux does not work on it then it could have hardware problems and then the safest action will be to remove the storage and put it into a caddy to drag the data off using a different PC. You can retrieve the data by booting up a Live Linux Distro on a USB stick and just drag off any files that you want to an external USB storage device.
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