![]() then only the difference between standard shipping cost and the enhanced shipping cost can be refunded.įor items returned that are not suitable, the Customer is responsible for the Return Carriage cost. In line with Distance Selling Rules: If a parcel is delivered late or missing and you have paid for an enhanced delivery service ie: Next Day, Saturday Delivery etc. We will exchange or refund the cost of the item(s) where appropriate. Please ensure the item is safely packaged and returned within 30 days.ĭon’t forget to add the completed Return/Exchanges form so we know who you are. Please note that for the safety of all customers, we are unable to exchange or refund climbing equipment, helmets or underwear All Returns Return of Climbing Equipment and Underwear if footwear, be in original boxes which are unmarked, not written on and free from parcel tape.if footwear, have not been worn outside.Items must be scent-free i.e free from the smell of smoke, perfume, aftershave or deodorant.Original tags must be present and must not have been removed.We cannot offer refunds on underwear or climbing equipment unless the item is found to be faulted. If it is not suitable for resale, we will not offer a refund or exchange. Google or Mozilla etc.Īll items returned must be in perfect re-saleable condition and we reserve the right to decide if an item is sellable or not. The form will download differently depending on your browser, i.e. However, for customers outside the EEC it is the customer’s responsibility to pay any duties or customs charges applicable in the destination country and enquiries should be made with the relevant authority about such charges before ordering.ĭownload a copy of our Returns and Exchanges form which you will need to complete and post back with the item/s. Any orders to a third-party address will not be dispatched.įor Jurisdictions where VAT does not apply then the VAT at the current rate will be deducted from your order at the basket.ĮEC countries enjoy the free movement of goods. Please note that international orders can only be dispatched to the card holders address. Please refer to the delivery table for your Country and Area to see expected delivery times. Please note over the Royal Mail strikes your delivery may take longer to arrive than usual. Please check your delivery online for the most up to date information regarding your delivery. If you are not in when they deliver, they should leave a card informing you how to manage a new delivery or check online through Royal Mail Track and Trace or how to collect your parcel locally. ![]() Our Carriers We use Royal Mail.Ī signature is required for your delivery. Please note 24 hour or 'Next Day' delivery is subject to extended delivery times to some postcodes within Northern Ireland, Scottish Highlands & Islands, the Isle of Man and the Channel Islands. Whilst most shipments arrive on time this is not a guaranteed service. We also offer free Next Working Day delivery to the UK including Northern Ireland for all orders over £75. We offer Free Tracked Delivery, 2-4 day service on all orders over £50. Free Delivery and delivery times – UK Only If we have an error in our stock control system and an item/s are not available or delayed, you will be informed by us as soon as possible. If you are unsure, please call us on 017683 72525 or email us at Orders received at the weekend and bank holidays are shipped on the next working day, Monday to Friday.Orders received Monday to Friday after midday will, where possible, be shipped same day but we cannot guarantee this.Orders received Monday to Friday by 12 midday are shipped same day.We can only process orders within these times. We are open Monday to Friday 9:00am to 5:00pm.
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